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How to shop at Alzashop.com

We have prepared a simple guide that will provide you with all the necessary information. 

Product selection

You can search for products by entering the name of a specific item, manufacturer or product type in the search box, or by using the category bar. You can compare individual goods easily and also save them into your favourites for later purchases.

Add to your shopping cart and order

After placing all the desired goods into your shopping cart, you will receive the expected delivery date. In addition to a service offer, you will choose a combination of a payment and a shipping method that suits you the best.

Delivery

You will be regularly informed about the progress of your delivery, and you can track the shipment with the selected carrier. Check your order upon acceptance and report any damage to the driver.

Warranty claim

For the quickest settlement possible, we recommend contacting an authorised service centre, however you can also make a warranty claim with us. We are happy to arrange any post-warranty repairs or maintenance services provided by our technicians.

Other

More information or services you may be looking for.

FAQ

  • Services
  • Media content
  • Orders
  • Warranty claims
  • How do I know which service is offered for the selected product?

    A list of services will automatically appear as soon as you add a product into your shopping cart.

  • Can I purchase the Extended warranty service subsequently?

    Yes, you can purchase an Extended warranty during the duration of the standard warranty.

  • Is it possible to purchase the Immediate replacement service subsequently?

    Yes, the Immediate replacement service can be purchased within 14 days of placing your order. A later purchase is unfortunately not possible.

  • How do you deal with a product replacement at the store when you do not have the goods in stock?

    The product replacement is settled within a maximum of three days.

  • Is it possible to purchase an Insurance service subsequently?

    You can only purchase an Insurance service the day you take over the product.

  • What is covered by the Breakage and Theft Insurance?

    The insurance covers accidental damage to the product that has occurred in unfortunate circumstances that limits or eliminates its functionality. It also covers pocket theft, robbery and theft from an address of permanent residence.

  • How to proceed in case of damage to the goods?

    Find the guide here.

  • Is it possible to purchase the First start service subsequently?

    If your tablet or computer has not been turned on yet, you can purchase the First start service subsequenty.

  • If I order the First start service, will it have any effect on the delivery time?

    If you order your goods and the First Start service by 12:00, the goods are delivered the next day. If you order them after 12:00, the delivery will be made the next day or the day after.

  • Is it possible to purchase the BuyBack programme subsequently?

    BuyBack can be purchased subsequently only on the date of delivery. A late purchase is unfortunately not possible.

  • What is the voucher value going to be if I have used a product for two years?

    It always depends on the condition of the product. Use our calculator to find out.

  • How do I receive the electronic goods that I purchased?

    The goods will be sent to your email after payment.

  • Do I need to be a registered customer in order to purchase electronic goods?

    Yes, but only if you are interested in purchasing electronic licenses by Microsoft.

  • I am unable to download the electronic goods, how should I proceed?

    If the order is already paid for and the license cannot be downloaded, we will ask you to contact our helpline on 225 340 111. We apologise for the inconvenience.

  • I am not satisfied with the license I purchased, can I return it?

    Unfortunately, electronic goods fall into a category of goods that cannot be returned.

  • How do I check my order status?

    You can check the status of your order here.

  • Do I need to be registered in order to shop?

    You don't. You can shop without a registration.

  • What does Buy Now mean?

    It is a fast purchase process, available for registered users only.

  • How do I know when to collect my order?

    Once the goods are ready for collection, we will inform you via SMS.

  • I cannot collect my order on time, is it possible to extend my order reservation?

    Yes, it is possible to extend it here, where you can send us an order extension request.

  • I purchased a product that is not functional.

    Return the product within 14 days. In person or by mail (with a cover letter) to one of our stores.

  • Can I return a product withour giving any reason?

    Yes, the customer can return the goods without giving any reason within 14 days of purchase. The product must not be damaged when you return it. The detailed conditions for returning goods can be found in Section IV. of our business conditions.

  • How do I submit a warranty claim?

    In case one of our products does not work properly, it is possible to submit a claim according to the following procedure: Claims addressed by an authorized service centre are usually dealt with faster than when addressed by a seller. You can find the service centre contacts here. If the Czech brand representation is missing or if you simply want to resolve the claim at the seller, it is possible to submit a claim at one of our branches or send the goods to our address.

  • Where can I submit my goods?

    You can send the goods to the address: Alzashop.com - Reklamace, VGP Park, Hall H2, Do Čertous 2658/1, 193 00 Prague 9 - Horní Počernice, Czech Republic.

  • What do I have to add to submit the claim?

    The claim needs to be submitted with: the complete product, a copy of the tax document and, in case you are sending the goods by mail, a cover letter that describes the defect. If you have accessories, include them. They may be the cause of a malfunction or necessary for proper testing of the product. For TVs, always bring the TV stand as the screen could be easily damaged on the way.

  • I have an accessory defect, is it necessary to bring the main product to the claim sumbission process?

    Yes, accessories cannot be processed separately, therefore we recommend that you always bring the main product with you.

  • Do I need the original product packaging?

    The original packaging is not needed for the claim process, however it is suitable to bring the product in it.

  • How long until you resolve the claim?

    We resolve claims as soon as possible, within 30 days maximum, according to the terms of the Claim code. Unfortunately, we cannot tell you the exact date of the settlement in advance.

  • Is it possible to speed up the claim process?

    If you need to resolve the claim immediately, you must have the Immediate Replacement service purchased. Otherwise a speedup is not possible.

  • Can somebody else collect the claim?

    Yes, you can report someone as a contact. Reporting can be done by phone or through our contact form. At the same time, the recipient should have the original claim receipt document.

    If you are a company customer, we will only give the credit note to the person listed in the registration.

  • Will I lose all the data on my device?

    It is very likely. If the device can be repaired, it will return from the service reset to the factory settings in order to eliminate any potential negative effects from third-party applications. We recommend a regular data backup, not only before filing a claim. In the Data backup article, you will find detailed instructions on how to back up phones of various brands.

  • I received a protocol of irreparability by the service centre, what should I do?

    Just send us the original or bring it to our store. After verifying the vendor's protocol, we will send you a credit note for the product refund.

Did you not find what you were looking for? Contact us +44 (0)203 514 4411 or +49 3222 10 96000 Terms & Conditions
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