Goods are delivered within 1-4 business days (See table below).
Delivery dates and estimated delivery times are confirmed via email after orders are processed.
A value limit of €3,500 or £2,800 excl. VAT has been set for orders.
Payments can be made by credit or debit card, and online payments portals including PayPal.
Your Delivery
On the day of dispatch you will receive an email with the parcel number along with a Tracking link.
An expected delivery time will be supplied by the courier on the day of delivery. If the delivery date or time is unsuitable, it is possible to rearrange it with the courier, e.g. you can move it to the next business day.
Goods are not delivered on weekends or public holidays.
Times shown are in days. Goods are not delivered on weekends or public holidays. All prices include VAT. Only for orders up to 2 kg. Delivery of parcels over 15 kg (or 75,000 cm3) is currently not available.
Delivery to islands within the EU
Island deliveries are subject to possible delays. More information can be found here.
Receiving Your Package
Upon receipt of delivery, please take extra care to inspect the package. If you are unsatisfied with the condition or have any concerns regarding contents, please ask the courier to add your comments to the "Delivery Document".
If you need help with the delivery or have problems regarding goods, please use this contact form or call us on +44 203 514 4411 (UK) or +49 3222 10 96000 (DE).
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