How do I make a warranty claim?
You can make a claim using our online form. Once the claim is made you will receive a claim number (RMA), then you can send the goods by mail or have them collected. Make sure to include the claim number and a cover letter.Make a claim online
By mail or courier
- Prepare the goods for dispatch
- Include a cover letter describing the defect, proof of purchase, your return address, and your bank account number in case of refund
- Send the goods to the following address:
Alzashop.com - Reklemace
Do Čertous 2658/1
193 00 Prague 9 - Horní Počernice
- Alternatively, arrange a collection via our online form or call centre: +44 (0)203 514 4411
Frequently Asked Questions
The goods I purchased are faulty – what should I do?
What documents do I need in order to make a claim?
Should I also include the product's accessories in the claim?
If one of the accessories has a defect, is it necessary to also send the main product when making a claim?
Do I need the product's original packaging?
If I return a device for repair, will I lose the data on it?
I received a notice saying the goods are irreparable – what can I do?
An overview of the claims process on Alzashop.com
The customer makes a warranty claim and receives a claim number (RMA)
The goods are returned and then checked, repaired or replaced by a technician
Throughout the process the customer is kept up to date with the status of their claim
We aim to resolve claims as quickly as possible, with a maximum term of 30 days
What to do when ...
I want to return goods
Goods can be returned within 14 days of purchase. Simply fill out our online form and follow the instructions given.RRReturn goods
My goods arrived damaged
- If you notice damage to your goods within 48 hours of receipt, please contact the delivery company immediately.
- In other cases, please contact our helpline on +44 (0)203 514 4411, use our contact form or send an email to firstname.lastname@example.org.
- We recommend that you take photographs of the defects, and send the goods complete with their original packaging and accessories.